Privacy Policy
Your privacy matters to us. This policy explains how haloraiqent collects, uses, and protects your personal information when you use our financial analysis tools and software.
Last Updated: January 15, 2025
Who We Are
haloraiqent operates from 254 Eldon St, Rockhampton QLD 4700, Australia, and we're committed to protecting your privacy in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth). When we say "we," "us," or "our" in this policy, we're referring to haloraiqent and our financial analysis platform available at haloraiqent.com.
Information We Collect
Personal Information You Provide
- Account registration details including your name, email address, and phone number
- Business information such as company name, industry, and financial data you input into our tools
- Payment information when you purchase our software or services
- Communication records when you contact our support team
- Profile preferences and customisation settings within our platform
Information We Collect Automatically
- Usage data about how you interact with our financial analysis tools
- Technical information including IP address, browser type, and device information
- Log files that record system activity and error reports
- Performance metrics to help us improve our software functionality
How We Use Your Information
We use the information we collect for several specific purposes that directly relate to providing you with effective financial analysis tools and maintaining our service quality.
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Providing our financial analysis software and tools | Contract performance | Account details, usage data, financial inputs |
| Customer support and technical assistance | Contract performance | Contact information, communication records |
| Software improvement and feature development | Legitimate interest | Usage patterns, performance metrics |
| Security monitoring and fraud prevention | Legitimate interest | Technical information, access logs |
| Legal compliance and regulatory requirements | Legal obligation | All relevant personal data |
Data Sharing and Disclosure
We don't sell your personal information to anyone. However, there are specific circumstances where we may share your data with trusted partners or as required by law.
When We Share Your Information
We may share your personal information with:
- Cloud service providers who help us store and process data securely (all bound by strict confidentiality agreements)
- Payment processors to handle subscription payments and billing
- Technical support vendors who assist with software maintenance and updates
- Legal authorities when required by Australian law or court orders
- Business partners only with your explicit consent for specific integrations you request
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward for you to exercise these rights through our platform or by contacting us directly.
Access and Correction
You can access most of your personal information through your account dashboard. If you notice any errors or want to update your details, you can make changes directly in your profile settings. For information that's not accessible through your account, contact us and we'll provide it within 30 days.
Data Deletion
You can request deletion of your account and associated data at any time. We'll delete your information within 30 days, except where we're required to retain certain records for legal or regulatory purposes. Some financial analysis data may be retained in anonymised form for software improvement purposes.
Marketing Communications
We'll only send you marketing emails if you've opted in to receive them. You can unsubscribe at any time using the link in our emails or by updating your communication preferences in your account settings.
Data Security and Protection
We take data security seriously, especially given the sensitive nature of financial information. Our security measures include both technical and operational safeguards designed to protect your data from unauthorised access, alteration, or destruction.
- End-to-end encryption for all data transmission between your device and our servers
- Regular security audits and penetration testing by independent security firms
- Access controls that limit employee access to personal information on a need-to-know basis
- Secure backup systems with encrypted storage in multiple locations
- Incident response procedures to quickly address any potential security breaches
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Until account closure + 7 years | Legal and tax obligations |
| Financial analysis data | Until deletion request + 3 years | Service provision and compliance |
| Communication records | 5 years | Dispute resolution and compliance |
| Usage logs | 2 years | Security and service improvement |
| Payment information | 7 years after last transaction | Financial record keeping requirements |
International Data Transfers
While we're based in Australia, some of our service providers may process your data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Cross-Border Data Protection
Any international transfers of your personal information are governed by:
- Contractual clauses that require the same level of protection as Australian law
- Regular audits of overseas service providers' security practices
- Data processing agreements that limit how your information can be used
- Your explicit consent for any transfers outside our necessary service provision
Cookies and Tracking
Our website and software use cookies and similar technologies to provide functionality and improve your experience. Most of these are essential for our financial analysis tools to work properly, while others help us understand how you use our platform.
Essential Cookies
These cookies are necessary for our platform to function and include session management, security features, and user preferences. You can't disable these cookies without affecting the basic functionality of our software.
Analytics and Performance
We use analytics cookies to understand how our tools are being used and identify areas for improvement. This helps us develop better features and fix technical issues. You can opt out of these cookies through your account settings.
Children's Privacy
Our financial analysis tools are designed for business use and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If you believe we've inadvertently collected information from someone under 18, please contact us immediately so we can delete it.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you through email and by posting a notice on our platform. The "Last Updated" date at the top of this policy shows when the most recent changes were made.
Privacy Complaints
If you have concerns about how we've handled your personal information, we want to hear from you. Most privacy issues can be resolved quickly through direct contact with our team. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.
Contact Us About Privacy
Email: info@haloraiqent.com
Phone: +61416163370
Address: 254 Eldon St, Rockhampton QLD 4700, Australia
We typically respond to privacy-related inquiries within 48 hours during business days.